Understanding Our Privacy Policy
At Rise Coaching & Development, we prioritize your privacy. This page outlines how we handle your personal information with care and transparency.
Our commitment to privacy
Privacy Policy Overview
We are committed to safeguarding your personal information. Our privacy policy details the types of data we collect, including personal identifiers and contact details, and how we use this information to enhance our services. We ensure that your data is protected through robust security measures and is only shared with third parties when necessary for service delivery or as required by law.
We collect information through forms on our website, during coaching sessions, and through other interactions. This data helps us tailor our services to meet your needs effectively. We never sell your information, and you can request access to your data at any time. Our team is dedicated to maintaining the confidentiality and integrity of your personal information.
We’ve got answers!
Privacy Policy Frequently Asked Questions
What is "personal information"?
According to the Privacy Act 1988 (Cth), “personal information” refers to information or an opinion about an identified individual or an individual who is reasonably identifiable, regardless of whether the information or opinion is true or recorded in a material form. If information does not disclose or enable your identity to be ascertained, it is generally not classified as “personal information” and is not subject to this privacy policy.
What kind of personal information does Rise Coaching & Development collect?
The type of personal information collected depends on how you use the website. This may include your name, address, phone number, email address, payment details, and login credentials.
How does Rise Coaching & Development collect personal information?
Personal information may be collected whenever you input such information into the website. Additionally, cookies are collected from your computer to identify when you use the website and to customize your experience. Generally, personal identification from cookies is not possible.
What is the purpose of collecting personal information, and who is it shared with?
The primary purpose for collecting personal information is to provide you with the best service experience possible on the website. Personal information is customarily disclosed only to service providers who assist in operating the website. It may also be exposed to maintenance and support personnel in the normal course of their duties.
By using the website, you consent to receive direct marketing material. This will only occur if the information was collected directly from you and is of a type you would reasonably expect to receive. Sensitive personal information is not used in direct marketing. All direct marketing material will include a simple option to opt-out of future communications.
How can I access or correct my personal information?
Australian Privacy Principle 12 allows you to obtain access to the personal information held about you in certain circumstances, and Australian Privacy Principle 13 allows you to correct inaccurate personal information, subject to exceptions. To access or correct your information, please contact Rise Coaching & Development at jeanette@risecoachdevelop.com.
How can I make a complaint about privacy practices?
If you have a complaint regarding how Rise Coaching & Development maintains the privacy of your personal information, please contact jeanette@risecoachdevelop.com. All complaints will be considered by Jeanette White, who may seek further information to clarify concerns. If the complaint is well-founded, appropriate steps will be taken to rectify the problem in consultation with you. If you remain dissatisfied, you may refer the matter to the Office of the Australian Information Commissioner.
Is my personal information transferred overseas?
Your personal information will not be disclosed to recipients outside Australia unless you expressly request it. If you request a transfer to an overseas recipient, that recipient will not be required to comply with the Australian Privacy Principles, and Rise Coaching & Development will not be liable for any mishandling of your information in such circumstances.
Does the GDPR apply to Rise Coaching & Development?
The European Union General Data Protection Regulation (GDPR) provides additional protection to individuals in Europe in some circumstances. However, merely being located in Europe does not automatically entitle you to GDPR protection. Rise Coaching & Development’s website does not specifically target customers in the European Union, nor does it monitor the behavior of individuals in the European Union. Therefore, the GDPR does not apply.
How can I contact Rise Coaching & Development about privacy concerns?
For any queries, to seek access to your personal information, or to lodge a complaint about privacy practices, you can contact jeanette@risecoachdevelop.com.
Your privacy matters
Have Questions about your Privacy?
Enquire about our Privacy Policy
Email jeanette@risecoachdevelop.com